FAQ`s

Do you provide free measuring and quotation service?

Yes, we do. Get in touch with us to book your free, no obligation appointment.

Can you visit my home with samples?

We will always bring you appropriate samples when we come to measure up and in most cases we will give you a quote on the spot.

Do you charge for delivery?

Unlike most of high street and online retailers, we deliver our products free of charge unless your delivery address is out of our working radius.

Can you trim my door if it is too low?

Trimming doors is an additional service that we can provide at an extra cost.

Can you move my furniture?

We can provide this service at an additional cost. Click here for more info. 

Can you prepare my subfloor? 

During a home visit our estimator will assess your floors if it is possible and will let you know if it needs to be prepared. If so, we can this sorted for you.

Do you take leftover offcuts away?

After the work is completed, we will take all the waste away and dispose of it at the recycling centre. We will also vacuum after ourselves so you are left to enjoy your new floor coverings.  

Can you make rugs from leftover carpet?

If you have an offcuts of carpet left over, let us know the size you would like you rug to be, and we can send it off to the carpet whipping company to get it edged.

Can you make a stair runner to the size I would like it to be?

Yes, we can supply and fit custom made stair runners. let us know how you would like it to look, and we take care of the rest.

I have purchased my flooring elsewhere. Can you provide fitting only service?

Being a retailer, we do not normally provide fitting only service, however, get in touch with us, and if we not busy, we will be willing to help.

Which areas do you cover?

We cover South East London and Kent. Get in touch to find out more.